Summary

The maximum available budget to deliver the Core Contract Requirements is 60,000 GBP per annum excluding VAT. Tenderers must submit fixed pricing for Years 1 – 3 of the Contract, and indicative pricing for Years 4 & 5 (optional extension period) that can be delivered within this budget. Any Tender exceeding the maximum available budget, may be deemed unaffordable and may be excluded from further consideration. The prices submitted for Years 4 and 5 shall represent the maximum prices payable during any extension period unless NGS approves a formal change request due to the Service Provider sufficiently demonstrating exceptional circumstances. Cost Control Mechanisms are detailed under Schedule 2 of the Contract Agreement. The estimate total value of Core Requirements including for any optional extension period and authorised cost change is 305,454 GBP excluding VAT. Under the contract NGS reserves the right to instruct Optional Requirements. The estimate total value of Optional Requirements including any optional extension period is 90,909 GBP excluding VAT. The ‘Estimate Total Contract Value’ provided at II.1.5 is therefore 396,363 GBP excluding VAT. NGS reserves the right to cancel the procurement at any time and not award a Contract. The expenditure, work or effort undertaken by Tenderers prior to the Award of Contract is accordingly a matter solely for the commercial judgement of Tenderers. Late SPDs and tenders may not be considered by NGS. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839271. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:839271) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=839271

analytics audience-research Cyber-Essentials dashboards data analytics fieldwork insurance-requirements ISO27001 ISO27001-desirable market-research MRS museum-and-galleries no-bid partnering Procurement public-sector Public Sector quality-weighted-80-20 Scotland subcontracting-partnership

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https://www.find-tender.service.gov.uk/Notice/077364-2026
{'ocid': 'ocds-h6vhtk-06e3e0', 'id': '077364-2026', 'date': '2026-08-13T16:02:57+01:00', 'tag': ['tender'], 'description': 'The maximum available budget to deliver the Core Contract Requirements is 60,000 GBP per annum excluding VAT.\nTenderers must submit fixed pricing for Years 1 – 3 of the Contract, and indicative pricing for Years 4 & 5 (optional extension period) that can be delivered within this budget.\nAny Tender exceeding the maximum available budget, may be deemed unaffordable and may be excluded from further consideration.\nThe prices submitted for Years 4 and 5 shall represent the maximum prices payable during any extension period unless NGS approves a formal change request due to the Service Provider sufficiently demonstrating exceptional circumstances.\nCost Control Mechanisms are detailed under Schedule 2 of the Contract Agreement.\nThe estimate total value of Core Requirements including for any optional extension period and authorised cost change is 305,454 GBP excluding VAT.\nUnder the contract NGS reserves the right to instruct Optional Requirements.\nThe estimate total value of Optional Requirements including any optional extension period is 90,909 GBP excluding VAT.\nThe ‘Estimate Total Contract Value’ provided at II.1.5 is therefore 396,363 GBP excluding VAT.\nNGS reserves the right to cancel the procurement at any time and not award a Contract.\nThe expenditure, work or effort undertaken by Tenderers prior to the Award of Contract is accordingly a matter solely for the commercial judgement of Tenderers.\nLate SPDs and tenders may not be considered by NGS.\nNOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839271.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(SC Ref:839271)\nDownload the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=839271', 'initiationType': 'tender', 'tender': {'id': '839 271', 'legalBasis': {'id': '32014L0024', 'scheme': 'CELEX'}, 'title': 'Provision of Audience Research Services', 'status': 'active', 'classification': {'scheme': 'CPV', 'id': '79310000', 'description': 'Market research services'}, 'mainProcurementCategory': 'services', 'description': 'The Board of Trustees for the National Galleries of Scotland ("NGS") wish to award a Contract for the Provision of Audience Research Services.\nThe Service Provider is required to conduct Audience Research to provide insight and analysis about our visitors in order to support the Organisation’s 2030 Strategy, Business Plan and Key Performance Indicators (KPIs), special projects and inform organisation-wide strategic planning.\nThe Service Provider shall be a member of, accredited by, or operate in accordance with the standards, codes of conduct and professional requirements of the Market Research Society (MRS) or an equivalent recognised professional body for market research, social research, insight or analytics.\nThis Contract shall primarily provide Fieldwork Surveys and associated Project Management, Client Data Access, Analysis and Reporting for each of our four gallery sites.\nServices will be agreed to on an “as required” basis with no commitment to a minimum volume of work.\nNGS may, at its absolute discretion, require the Service Provider to provide Audience Research Services at this fifth site, currently under construction, at any time during the Contract term.\nIf permitted by applicable procurement legislation, where additional audience research requirements arise during the Contract term that constitute an extension of the Services, NGS reserves the right to procure such additional services from the Service Provider.\nFor full details of the Contract Requirements please refer to the associated Tender and Contract Documents.\nThe Service Provider must have a clear understanding of the contract requirements and the organisational needs of NGS. As part of the tender exercise, the Service Provider must detail a robust and flexible methodology for conducting Audience Research Services that will meet all data capture requirements.\nThere is no commitment to a minimum spend over the duration of the Contract. Under this Contract, no minimum spend is guaranteed.\nThe agreement will be non-exclusive i.e. NGS reserves the right, in certain, circumstances, to procure out with the Contract Agreement, as and when required.\nIn the event of unsatisfactory performance by the successful Service Provider and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Service Providers.', 'value': {'amount': 396363, 'currency': 'GBP'}, 'lots': [{'id': '1', 'description': 'The procurement will be conducted through the use of the Open Procedure.\nService Providers must complete and submit both an SPD and Tender response.\nEconomic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.\nGiven the nature of the contract, Tenderers must comply with minimum security requirements.\nThe Service Provider must obtain valid Cyber Essentials Basic (or equivalent) certification prior to the Contract Commencement Date and maintain throughout the Contract term including any extension periods.\nIt is desirable that the Service Provider hold current ISO/IEC 27001 (or equivalent) certification or otherwise Tenderers must demonstrate equivalent information security management arrangements as part of the quality assessment.\nFull details are set out in the Tender and Contract Documents.\nThe maximum available budget to deliver the Core Contract Requirements is 60,000 GBP per annum excluding VAT.\nTenderers are required to submit pricing that can be delivered within this annual budget for Years 1 – 5 of the Contract, including any optional extension periods.\nAny Tender exceeding the maximum available budget, may be deemed unaffordable and may be excluded from further consideration.\nTenderers must provide fixed prices for Years 1 – 3 of the Contract, and indicative prices for Years 4 & 5. The prices submitted for Years 4 and 5 shall represent the maximum prices payable during any extension period unless NGS approves a formal change request due to the Service Provider sufficiently demonstrating exceptional circumstances.\nCost Control Mechanisms for Years 4 & 5 are detailed under Schedule 2 of the Contract Agreement.\nFor this Tender Competition, and for commercial evaluation purposes, NGS reserves the right to assess affordability against a maximum annual budget of 60,000 GBP for each contract year, including any optional extension periods.\nNGS reserves the right not to award where it considers submitted pricing to exceed available funding.\nInformation in respect of Optional Contract Requirements, and estimate additional spend, has been provided at section V1.3 ‘Additional ‘Information’.\nThe ‘Estimate Total Contract Value’ provided at II.1.5, includes both estimate spend for Core Contract Requirements and estimate spend for Optional Contract Requirements. Additional information: The top three highest scoring Tenderers (price & quality combined score) will be invited to a Tender Presentation stage on 4th and/or 5th November 2026 (dates may be subject to change). Full details provided in the Tender Documents.', 'awardCriteria': {'criteria': [{'name': 'Quality', 'type': 'quality', 'description': '80'}, {'type': 'price', 'description': '20'}]}, 'value': {'amount': 396363, 'currency': 'GBP'}, 'contractPeriod': {'durationInDays': 1170}, 'hasRenewal': True, 'renewal': {'description': 'The Contract is anticipated to commence by 1st April 2027 for a duration of 39 months, with the option to extend on more than one occasion by a variable period of up to an additional 27 months, resulting in a maximum possible Contract duration of 66 months.\nEach contract year will run from 1st April through 31st March.'}, 'submissionTerms': {'variantPolicy': 'notAllowed'}, 'hasOptions': True, 'options': {'description': 'NGS reserves the right, where permitted by applicable procurement legislation, to award a public contract using the negotiated procedure without prior publication in accordance with Regulation 33(8) of the Public Contracts (Scotland) Regulations 2015.\nNGS reserves the right, where permitted by applicable procurement legislation, to modify the Contract in accordance with Regulation 72 of the Public Contracts (Scotland) Regulations 2015.\nFurther information is included in the Tender and Contract Documents.'}, 'status': 'active'}], 'items': [{'id': '1', 'additionalClassifications': [{'scheme': 'CPV', 'id': '79310000', 'description': 'Market research services'}], 'deliveryAddresses': [{'region': 'UKM75'}], 'relatedLot': '1'}], 'participationFees': [{'id': '1', 'type': ['document']}], 'submissionMethod': ['electronicSubmission'], 'submissionMethodDetails': 'https://www.publiccontractsscotland.gov.uk', 'communication': {'atypicalToolUrl': 'https://www.publiccontractsscotland.gov.uk'}, 'selectionCriteria': {'criteria': [{'type': 'economic', 'description': "Q4B5a - Insurance - Professional Risk Indemnity\nQ4B5b - Insurance - Employer's (Compulsory) Liability\nQ4B5c - Insurance - Public Liability Insurance & Cyber Liability Insurance\nQ4B6 Other Economic or Financial Requirements", 'minimum': "Q4B5a - Professional Risk Indemnity at 2,000,000 GBP\nQ4B5b - Employer's (Compulsory) Liability at 5,000,000 GBP (or such higher amount as required by law)\nQ4B5c - Public Liability Insurance at 5,000,000 GBP\nQ4B5c - Cyber Liability Insurance (First & Third Party cover) at 1,000,000 GBP in the aggregate.\nQ4B6 (i) Provision of Financial Ratio: Profit before interest and taxation (factual and identified within financial statements. Ratio to be greater than 1GBP. Bidders are to submit evidence of calculation.\nQ4B6 (ii) Provision of Financial Ratio: Net Current Assets (current assets divided by current liabilities). Ratio to be greater than 1:1 i.e. must be positive. Bidders are to submit evidence of calculation.\nQ4B6 (iii) Bidders shall include copies of their filed accounts (full details provided with in the online SPD).\nQ4B6 (iv) Parent Company Guarantee or Performance Bond (full details provided with in the online SPD). Only required in the event a Bidder should fail in relation to the financial ratios or be unable to provide any of the information required.", 'appliesTo': ['supplier']}, {'type': 'technical', 'description': 'Q4D.1 Quality Assurance (including Health & Safety Procedures) & Q4D.2 Environmental Management are included under selection criteria but will be scored on a Pass/Fail basis, as detailed below.', 'minimum': '4D.1 Quality Assurance (including Health & Safety Procedures): all information in regard to minimum level(s) of standards required is contained within the online SPD.\nThis will be scored on a Pass/Fail basis. If the Bidder responds "No" the response will be deemed a "Fail". Any Bidder scoring a "Fail" mark will be disqualified from the competition.\nQ4D.2 Environmental Management: all information in regard to minimum level(s) of standards required is contained within the SPD.\nThis will be scored on a Pass/Fail basis. If the Bidder responds "No" the response will be deemed a "Fail". Any Bidder scoring a "Fail" mark will be disqualified from the competition.', 'appliesTo': ['supplier']}, {'type': 'technical', 'description': 'The Service Provider shall be a member of, accredited by, or operate in accordance with the standards, codes of conduct and professional requirements of the Market Research Society (MRS) or an equivalent recognised professional body for market research, social research, insight or analytics.\nNGS reserves the right to request supporting evidence and to verify any membership, accreditation or claims of equivalence during the procurement process and throughout the contract term.'}]}, 'contractTerms': {'performanceTerms': 'As detailed in the Tender and Contract Documents.'}, 'otherRequirements': {'requiresStaffNamesAndQualifications': True}, 'procurementMethod': 'open', 'procurementMethodDetails': 'Open procedure', 'coveredBy': ['GPA'], 'tenderPeriod': {'endDate': '2026-09-28T12:00:00+01:00'}, 'submissionTerms': {'languages': ['en'], 'bidValidityPeriod': {'durationInDays': 180}}, 'awardPeriod': {'startDate': '2026-09-28T12:00:00+01:00'}, 'bidOpening': {'date': '2026-09-28T12:00:00+01:00'}, 'hasRecurrence': True, 'recurrence': {'description': 'NGS may re-let this Contract prior to the end of the initial 3 year period. A Contract Notice will be published circa 6-12 months prior to the end of the initial period.\nIf not, the option to extend will be used.'}}, 'parties': [{'name': 'National Galleries of Scotland', 'id': 'GB-FTS-3913', 'identifier': {'legalName': 'National Galleries of Scotland'}, 'address': {'streetAddress': 'National Galleries of Scotland, 73 Belford Road', 'locality': 'Edinburgh', 'region': 'UKM75', 'postalCode': 'EH4 3DS', 'countryName': 'United Kingdom'}, 'contactPoint': {'telephone': '+44 1316246374', 'email': 'mramagge@nationalgalleries.org', 'url': 'https://www.publiccontractsscotland.gov.uk'}, 'roles': ['buyer', 'centralPurchasingBody'], 'details': {'url': 'http://www.nationalgalleries.org', 'buyerProfile': 'https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11042', 'classifications': [{'scheme': 'TED_CA_TYPE', 'id': 'BODY_PUBLIC', 'description': 'Body governed by public law'}, {'scheme': 'COFOG', 'id': '08', 'description': 'Recreation, culture and religion'}]}}, {'name': 'Edinburgh Sheriff Court', 'id': 'GB-FTS-10275', 'identifier': {'legalName': 'Edinburgh Sheriff Court'}, 'address': {'streetAddress': 'Sheriff Court House, 27 Chambers Street', 'locality': 'EDINBURGH', 'postalCode': 'EH1 1LB', 'countryName': 'United Kingdom'}, 'contactPoint': {'telephone': '+44 1312252525', 'email': 'enquiries@scotcourts.gov.uk'}, 'roles': ['reviewBody'], 'details': {'url': 'https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court'}}], 'buyer': {'id': 'GB-FTS-3913', 'name': 'National Galleries of Scotland'}, 'links': [{'rel': 'canonical', 'href': 'https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000839271'}], 'language': 'en'}